COMPANY POLICIES 

Thank you for taking interest in Casa Fantastic Cleaning Services, INC. Below you will find all the information that you need to know about our company along with our policies.

CANCELLATIONS & RESCHEDULING

Casa Fantastic Cleaning Services requests a cancellation notice between the business hours of 8am-6pm through text to (323) 417-2576 or call to (424) 222-2955 24 hours before the scheduled time.  Failure to cancel a scheduled appointment, within the 24-hour notice, will result in a cancellation fee stated on agreement form signed. We are not a contract company (depending on the client) though common courtesy is appreciated in this matter considering our cleaners rely on scheduled appointments.

If you are looking to reschedule a service please notify the company at least 24 hours before service to avoid the cancellation fee stated on agreement form. Rescheduling services will not guarantee a service the same week & clients who already have scheduled recurring services will resume service on their next scheduled visit. Rescheduled services may also not guarantee that your assigned cleaner will be available therefore a different cleaner may be assigned to you residential cleaning.

Once you have scheduled an appointment with Casa Fantastic Cleaning Services you are responsible for providing entry to the cleaners on time. If cleaners are unable to access the property upon arrival you will be notified immediately. If we do not receive a response or access to the property within 20 minutes of arrival your appointment will be considered as cancelled and the cancellation fee stated on agreement form will be applied to your account.

If we are contacted outside of usual business hours (8:00am-6:00pm) Monday-Friday we will reach out the following business day during business hours. Please be sure to leave text messages, voicemails, or emails so that we can contact you directly. If we are notified of a cancellation outside of our business hours and days cancellation fees may still be applied. 

ESTIMATES & SCHEDULING 

If you wish to receive an estimate please visit our request form located in the CONTACT US tab. You will receive a detailed quote stating what we believe it will cost & how long it would take based on the information provided. Please provide as much detail as possible so that our team can be as accurate as possible with your quote. Please note that our estimates are based on hourly rates considering all properties vary in size and maintenance. Our team will contact you to discuss further details about the booking process once your request is submitted. If you wish to contact us directly feel free to give us a call at (424) 222-2955 , if we are not available or if you decide to contact us after business hours please leave a message & we will contact you at our earliest convenience. 

FIRST TIME CLIENTS

First time clients are required to provide a 30% deposit to ensure cleaning services will take place.  Casa Fantastic Cleaning Services team will provide clients with the current availability to begin the booking process. Clients are required to provide their full name, address, best contact number, email, and preferred payment method. All first time clients are required to sign an agreement form agreeing to the companies policies before service can take place, if agreement form is not signed before the scheduled appointment service will not take place. 

ARRIVAL TIME

Upon scheduling, we allow ample time for our cleaners to commute between locations, however, they may not arrive at the exact scheduled time due to circumstances such as heavy traffic and parking or vehicle issues. We also do our best to accommodate varying needs between each client to ensure the quality of our services so the start time may also be affected if the previous client needs additional time to complete the cleaning. In some cases, the cleaners may have to return at a later time to complete the cleaning if the allotted time does not suffice.​​

We kindly ask that you please allow a 30-60 minute gap for your cleaning technicians to arrive in case we are presented with unforeseen circumstances.

If we receive a cancellation for a visit that is before your appointment, we may contact you to begin your scheduled cleaning sooner.

EXTRA TIME

If cleaning takes more time than the original estimated time, the client has the decision to approve of the extra time & extra charge or customize the remainder of the cleaning to stay within the approved time. If extra time is added please note that there will be an extra charge added. 

GUARANTEE

We do not require clients to stay in their residence during the service, however we do recommend that someone is present at the beginning and at the end of the service. Being present at the beginning and end of service allows the cleaner to do a walk through before they begin to become familiar with the property and a walk through after to ensure customer satisfaction. If for any reason you are not satisfied please notify Casa Fantastic within 24 hours of service, we will provide a free re-clean of the areas missed at no cost. If we are notified after the 24 hour period has passed unfortunately we can no longer be held responsible for any of the areas missed. 

LIMITATION OF LIABILITY

Casa Fantastic Cleaning Services is mindful to take the best of care while cleaning your home and/or office. Please be aware that we are not liable for any damages or loss during the cleaning process. We also do not provide trash removal services from the property.

​All items of sentimental value that are irreplaceable such as (but are not limited to) collectors items, trophies, discontinued patterns, family heirlooms, unique/rare items and high cost crystal/china/ceramic, must be disclosed to Casa Fantastic Cleaning Services via email. Casa Fantastic Cleaning Services will not be liable for items not listed and disclosed to us.

Casa Fantastic Cleaning Services will not be held liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that have not been properly secured such as wall decor, mirrors, window treatments, wall coverings, lack of furniture glides (for wood floors) and scratch covers to the feet of furniture decor, cabinet mounted appliances, and any household accessories.

We will not accept liability for damages directly or indirectly caused by non standard company products and equipment that you or your proxy request to be used. Casa Fantastic Cleaning Services will not be liable for damage that is not reported within 24 hours of your last cleaning.

​Casa Fantastic Cleaning Services will only consider liability for the repair or replacement cost of the replaceable damaged or broken items (caused by us) itself. This does not include shipping and tax of an item. If an item is part of a set, only the cost of the individual item will be considered.

SAFETY

Due to safety concerns, Casa Fantastic Cleaning Services will not allow it’s cleaners to move / lift heavy items or furniture. If you would like us to clean behind large appliances (e.g. stove, fridge) or furniture, please move them prior to our arrival. In case of an emergency (i.e, earthquakes) please show the team the nearest exits of the location.

HOLIDAYS

If your recurring scheduled appointment falls within any of the holidays listed below we will accommodate your appointment to the best of our abilities.

  • CHRISTMAS EVE

  • CHRISTMAS DAY

  • THANKSGIVING

  • LABOR DAY

PAYMENT

Casa Fantastic Cleaning Services Inc. requires a 30% deposit for all first-time clients. Formal estimates will be sent out via email where deposits can be fulfilled. Deposits will be applied towards the total cost of the cleaning service in Los Angeles.

At this time casa fantastic cleaning services is not accepting cash as a form of payment method. We are currently only accepting payments electronically which include the following:

  • Credit & Debit Cards; processed with a 3.5% transaction fee

If clients cannot provide free parking, parking costs will also be applied to the total of service. 

Gratuity is not included in the total cost of service. If you wish to provide gratuity you are more than welcome to directly supply it to your cleaner. 

Once cleaning service is completed payment is due within 24 hours of service completion or payment request. If you have chosen to use credit or debit card as your payment method Casa Fantastic will make the charge of the discussed amount. Please note that if services are not paid for within these periods you are in violation of our payment policies. Receipts are automatically sent over after payments are made.


REQUEST A QUOTE

Casa Fantastic Cleaning Services, Inc. is the perfect team to hire, especially if you haven’t had your home or business cleaned by a professional. Casa Fantastic Cleaning Services, Inc. is reliable, honest and a company you can trust with your home and business. We care about your needs our priority is for you to have a piece of mind after a busy day.